2019 Partner for Specialist Trade award: HECO wins again

The annual specialist trade partner awards, organised by the Working Committee for Tools (‘Arbeitskreis Werkzeuge’ (AKW)) of the Central Trade Association for Household Hardware (‘Zentralverband Hartwarenhandel e.V.’ (ZHH)), saw HECO-Schrauben perform very well, securing second place in the fastening technology category. Individual ratings from various categories were included in the survey result, including sales support, data and digitisation quality as well as complaint handling. Andreas Hettich, Head of Business Development at HECO: “We would like to thank all of the specialist dealers who helped us to achieve the best rating in our segment in the specialist retail loyalty category. In turn, we are doing our best to improve the cooperation with our specialist dealers across all areas.”

Meticulous, high-quality services
With its range of workshops at the HECO Academy, HECO makes a significant contribution to supporting specialist dealers. Specialist dealers have the opportunity to take part in specialist trade training courses tailored to their needs and to be trained as HECO specialist consultants as part of an advanced workshop. An important service tool from which processors, in particular, benefit and which is recommended by specialist dealers is the free calculation software HCS. In addition, consultants at HECO are personally available to dealers and processors and ensure that enquiries are processed promptly within 24 hours.

The Partner for Specialist Trade awards are organised annually by the Working Committee for Tools (‘Arbeitskreis Werkzeuge’ (AKW)) of the Central Trade Association for Household Hardware (‘Zentralverband Hartwarenhandel e.V.’ (ZHH)). The survey is addressed to the approximately 1,500 specialist dealers throughout Germany who make up the Arbeitskreis Werkzeuge, and evaluates manufacturers from eight product segments.